Raising the Standard in Claims.
The Society for Claims Excellence is a professional society upholding rigorous claims-handling standards across the property & casualty industry — for the carriers, adjusters, third-party administrators, and vendors entrusted with policyholder outcomes.
Standards of Practice
A published body of claims-handling expectations covering acknowledgment, investigation, documentation, valuation, and resolution.
Code of Professional Conduct
Binding ethical obligations on good faith, transparency, conflicts of interest, and treatment of policyholders.
Credentialing & Review
Category-specific admission review, verification of licensure and standing, and periodic re-attestation of members.
Three phases of adherence.
Commit
Members formally adopt the Standard of Practice and Code of Professional Conduct as the baseline for their claims handling.
Demonstrate
Adherence is verified through admission review — licensure, standing, and file-handling practices assessed against the Standard.
Uphold
Membership carries ongoing accountability: periodic re-attestation, renewal, and review of conduct complaints.
The full standard is published free and public. No membership, license, or fee is required to read, cite, or adopt it.
Read the StandardFour categories. One standard of conduct.
Carrier
For insurers writing property & casualty risk who hold their claims operation to a published standard.
ApplyAdjuster
For licensed staff, independent, and public adjusters committed to good-faith claims handling.
ApplyTPA
For third-party administrators handling claims at scale on behalf of carriers and programs.
ApplyVendor
For mitigation, engineering, legal, and technology partners serving the claims process.
ApplyElevating professionalism and accountability in claims handling.
The Society for Claims Excellence exists to make good claims practice legible, teachable, and enforceable. We publish a common standard for how property & casualty claims should be acknowledged, investigated, documented, valued, and resolved — and we hold our members to it. Our work is grounded in a simple conviction: policyholders are entitled to a claims process that is prompt, transparent, and handled in good faith, and the professionals who deliver it deserve a credential that means something.
Board of Directors
Placeholder — appointments pendingChair
Northline Mutual Insurance
Vice Chair
Harbor Point Claims Services
Treasurer
Cascade Casualty Group
Secretary
Brandt & Associates Adjusting
Standards Committee
Independent of the BoardCommittee Chair
Marsh Forensic Engineering
Member
Whitfield Public Adjusting
Member
Meridian TPA Solutions
Member
Yoshida Claims Law Group
Contact the Society.
Questions about membership, the standard, or a review in progress? Send a note and a member of the secretariat will respond.
hello@claimsexcellence.org