Raising the Standard in Claims.
The Society for Claims Excellence is a professional society upholding rigorous claims-handling standards across the property & casualty industry — for the carriers, adjusters, third-party administrators, and vendors entrusted with policyholder outcomes.
There was a time when an adjuster owned a file from cradle to grave. One name, one handler, one person who knew the claim from the first phone call to the final payment — and a file documented so thoroughly that anyone could pick it up and understand exactly what happened and why.
Nobody decided to lower that bar. It slipped. A file passed through more hands. A note that used to explain a decision became a note that merely recorded one. A call that used to happen didn't, and no one wrote down why.
Here is the strange part: we have more ways to reach an insured than at any point in the history of this industry — and insureds understand less about where their claim stands than they did decades ago. More channels, less communication. That is not a technology problem. It is a standards problem.
The Society for Claims Excellence exists to raise the bar back to where it was — and then past it. Not with nostalgia, but with a measurable Standard: contact you can verify, documentation a stranger could follow, communication the insured never has to ask for.
The bar didn't fall on its own. It won't rise on its own either.
Standards of Practice
A published body of claims-handling expectations covering acknowledgment, investigation, documentation, valuation, and resolution.
Code of Professional Conduct
Binding ethical obligations on good faith, transparency, conflicts of interest, and treatment of policyholders.
Credentialing & Review
Category-specific admission review, verification of licensure and standing, and periodic re-attestation of members.
Three phases of adherence.
Commit
Members formally adopt the Standard of Practice and Code of Professional Conduct as the baseline for their claims handling.
Demonstrate
Adherence is verified through admission review — licensure, standing, and file-handling practices assessed against the Standard.
Uphold
Membership carries ongoing accountability: periodic re-attestation, renewal, and review of conduct complaints.
The full standard is published free and public. No membership, license, or fee is required to read, cite, or adopt it.
Read the StandardFour categories. One standard of conduct.
Carrier
For insurers writing property & casualty risk who hold their claims operation to a published standard.
ApplyAdjuster
For licensed staff, independent, and public adjusters committed to good-faith claims handling.
ApplyTPA
For third-party administrators handling claims at scale on behalf of carriers and programs.
ApplyVendor
For mitigation, engineering, legal, and technology partners serving the claims process.
ApplyElevating professionalism and accountability in claims handling.
The Society for Claims Excellence exists to make good claims practice legible, teachable, and enforceable. We publish a common standard for how property & casualty claims should be acknowledged, investigated, documented, valued, and resolved — and we hold our members to it. Our work is grounded in a simple conviction: policyholders are entitled to a claims process that is prompt, transparent, and handled in good faith, and the professionals who deliver it deserve a credential that means something.
Contact the Society.
Questions about membership, the standard, or a review in progress? Send a note and a member of the secretariat will respond.
hello@claimsexcellence.org